From the 2108 release (when it’s re-released again 😉 ), there will be a great new feature available for helping the Azure Stack Hub Operator with support cases. This will save a lot of people a lot of time.
Where first a PEP-session needed to be established with an support engineer to gather diagnostic data for analysis, the Azure Stack Hub Operator can now give MS support access to the (connected) stamp.
The Microsoft engineer uses her/his tools to download the diagnostic data, prepare a fix or meeting for more troubleshooting and THEN contacts the Azure Stack Hub Operator for a support call.

I believe this is a time saver for everyone with a connected Azure Stack Hub.

Read all the details here on Microsoft Docs!